MTA Metro North Railroad
Metro-North Outlying Stations – Customer Service Initiative
Key Business Needs
Completing Metro-North’s Customer Service Initiative, to bring real-time information, new security cameras, and new public address systems to outlying stations
NexLyte, Inc. – Telecom Engineering Consultants designed station customer service improvements including new public address, ADA compliant information signs, noise sensing microphones to automatically adjust PA announcements, communications rooms, conduit routing and interfaces with the NexLyte, Inc. – Telecom Engineering Consultants designed system-wide fiber optic backbone.
Key Business Benefits
Improved customer satisfaction with dissemination of real-time information on train and incident status and enhancing security and operations with CCTV.